Our Vision & Strategy
5 Strategic Objectives that Power Our Purpose
Our strategic objectives and business plan will guide us through the 5-year Spending Review period 2025 to 2030.
They build on the progress made so far in delivering the Exchequer Secretary to the Treasury’s priorities for HMRC, and they also reflect how we’re meeting the government’s challenge for the Civil Service to be more productive, agile and efficient in serving the British public.
Our strategic objectives are:
- close the tax gap
- improve day-to-day performance and the overall customer experience
- reform and modernisation of tax and customs administration
- build a high-achieving organisation, with a skilled and engaged workforce
- support wider government economic aims through HMRC’s work
We’re proud of the role we play in supporting businesses, employees and families in carrying out our vital purpose – collecting the money that pays for the UK’s public services and giving financial support to people.
We do this through the professionalism of our people, by living our values, and by treating our customers in line with the standards in Our Charter.
Our Core Values
In 2017, HMRC colleagues co-created 4 core values to describe how we should work together as an organisation, every day.
