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Welcome

Introduction to HMRC

HM Revenue and Customs (HMRC) is the UK’s tax and customs authority. We are one of the largest organisations in the country, with more than 60,000 employees, and we collected £875.9 billion in tax receipts in 2024-25.

Our work touches the lives of almost everyone in the country. The tax revenue we generate is spent by government on the schools, NHS, police and other essential services we all rely on.

Our vision is to be a trusted, modern, tax and customs department – one that’s here to support customers and works to close the tax gap.  To achieve this, we are driving forward vital changes that will make us more efficient in serving our customers and managing their compliance.

We’re investing in our technology, our people and their skills to make it as easy as possible for customers to pay the right tax from the outset: expanding and improving our digital services, enhancing customer experiences and fixing problems at source, so we can focus our interventions where they make the biggest difference.

At the same time, we play a key role in supporting the smooth flow of trade at the border, making it easy for our importers and exporters to fulfil their customs obligations, which helps to deliver economic growth.

We can only achieve our purpose through the skill, dedication and professionalism of our people. We work in diverse, inclusive workplaces where everyone feels respected, can perform at their best and is able to achieve their full potential. We want HMRC to be a great place to work, and a place to do great work.

 

The Director of the Tax, Customs and Compliance Academy (TCCA) is critical in achieving HMRC’s strategic objectives and reinvigorating the tax profession.

This is a rare opportunity for an experienced senior leader to make a lasting impact at scale. As Director of TCCA, a circa 2,500 strong academy, you will be at the forefront of HMRC’s transformation and the academy’s evolution.  This role is central to the department’s ambition to modernise the tax and customs system and close the tax gap. The role sits under the Head of the Tax Profession and is co-sponsored by the Director General, Customer Compliance. Your remit spans the whole of HMRC, supporting over 15,000 tax professionals and engaging colleagues across all disciplines to set and deliver an ambitious strategy for HMRC’s tax profession. The TCCA is the single gateway for all tax, customs and compliance learning. You will:

  • Play a key role in HMRC’s senior leadership team, influencing the direction of one of the UK’s most important public institutions through setting the Tax Professionalism strategy and ensuring its delivery to meet HMRC’s strategic objectives.
  • Shape and deliver the Academy’s vision to reinvigorate the tax profession in HMRC, leading a large multidisciplinary organisation at scale. Aligning learning and talent programmes with HMRC’s strategic priorities to ensure that we have the skills, knowledge, and mindset to deliver on the organisation’s ambitious goals of delivering excellent customer service and closing the tax gap.
  • Create and agree career routes for tax professionals in Policy, service, legal, technical and compliance roles so we have deep specialists and leaders in tax who can progress to the most senior levels of the Department and Civil Service.
  • Ensure tax professional careers and talent are actively managed to build strength in depth, with the right numbers of experts across the department to deliver departmental priorities and equip us for the future.
  • Build strong partnerships across the tax profession nationally and internationally, ensuring HMRC remains at the cutting edge of tax administration.

Carol Bristow
Head of the Tax Profession

Penny Ciniewicz
Director General, CCG