Introduction to HMRC
HM Revenue and Customs (HMRC) is the UK’s tax service. We’re one of the largest organisations in the country, with more than 60,000 employees, and we collected £843.4 billion in tax revenue in 2023-24.
Our work touches the lives of almost everyone in the country. The tax revenue we generate is spent by government on the schools, NHS, police and other essential services we all rely on.
Our vision is to be a trusted, modern, tax and customs department – one that’s here to support customers and works to close the tax gap. To achieve this, we are driving forward vital changes that will make us more efficient in serving our customers and managing their compliance.
The key to doing this is through better online services. By improving the digital experience for our customers, we aim to help many more to resolve their issues quickly and easily online, freeing us to help those who need extra support.
At the same time, we play a key role in supporting the smooth flow of trade at the border, making it easy for our importers and exporters to fulfil their customs obligations, which helps to deliver economic growth.
We can only achieve our purpose through the skill, dedication and professionalism of our people. We work in diverse, inclusive workplaces where everyone feels respected, can perform at their best and is able to achieve their full potential. We want HMRC to be a great place to work, and a place to do great work.
