Introduction
Thank you for considering taking the next step in your career here at Fair4All Finance. With ongoing investment, our ambitious growth plans and refreshed strategy continue into 2026 and beyond.
We’re a not-for-profit organisation working to boost financial inclusion. We’re here to make sure that everyone has access to the right financial products and services, whenever they need them.
We were set up in 2019 through the Department of Culture, Media and Sport (DCMS). Our core funding comes from The Dormant Assets Scheme which makes it possible for money from forgotten bank accounts and other financial products to be used for good causes
There are at least 20m people in the UK in vulnerable financial circumstances who are poorly served or unfairly excluded from mainstream financial services. We work to boost their financial inclusion and make sure the financial services sector provides people with what they need to manage their money, build their resilience and lead richer lives.
In this job pack you will find some helpful insights about us, our purpose, what it is like to work here, the benefits you can expect to receive, and an understanding about the person we are looking to bring into Fair4All Finance for this position.
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Location
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This is a highly mobile role which will by necessity involve building relationships across England. Primarily based in London (Aldgate East)/Hybrid for at least two days a week with an expectation to join meetings across London, and at client meetings nationwide; with flexibility on working from home at other times
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Accountable to
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Director of Innovation & Development |
| Terms
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Full-time/Permanent
Salary: £ 90,000 – £110,000 All applicants must have an existing Right to Work in the UK
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Job Purpose
Fair4All Finance is a long term investor in the credit union sector in England. The Government’s national Financial Inclusion Strategy recently announced a major fund to transform the credit union sector, which Fair4All Finance will deliver.
Credit unions are a cornerstone of our financial system – locally rooted, member owned, mission led, but all too often an unsung hero. The credit union sector originated with excluded people supporting each other to get access to the financial services and products that they needed. With over 20m people in financially vulnerable circumstances today, their work has never been so important.
However, currently the credit union sector in England is fragmented, constrained by legacy technology and other limits, with low membership penetration when compared to other countries
The Programme Director – Credit Union Transformation Fund will lead a significant, multi-year programme to strengthen the capacity, sustainability and reach of credit unions in England as a core part of expanding fair and affordable credit.
This includes leading the design and delivery of a £30m Credit Union Transformation Fund and related support that enables modernisation, collaboration and strategic mergers – helping credit unions scale what works best for customers in vulnerable circumstances.
We intend this fund to be our focal point of engagement with credit unions over the coming years – so that all our work with credit unions contributes towards the sector having greater long-term resilience and increased impact on financial inclusion.
We have significant flexibility to design and deliver a fund that blends effective use of capital (debt, equity and grant funding) for merged or collaborating credit unions reaching scale, or on technology investments into credit union services organisations (CUSOs). This may be combined with strategic planning, marketing, governance and leadership support as needed. You can read more about our intent with this fund via this piece and our consultation process.
This role will lead Fair4All Finance’s credit union transformation work – translating strategy into delivery, mobilising partners and funding, and ensuring that transformation activity results in measurable improvements in:
- sustainable provision of fair, affordable credit
- member/customer outcomes for people in vulnerable circumstances
- operational resilience, governance and scalability of credit unions
This role will be accountable for programme strategy, partner engagement, delivery governance, and impact – ensuring activity aligns with Fair4All Finance’s strategic priorities and the evolving external context for the credit union sector.
The successful candidate will have significant experience of leading complex sector-wide transformation. They will combine sector leadership with hands-on programme delivery, build trusted relationships across the credit union movement and shape the conditions for long-term system change.
Your Responsibilities
Delivery of Strategic Priorities
- Lead the end-to-end design and delivery of Fair4All Finance’s credit union transformation programme, including implementation of a dedicated transformation fund.
- Develop a cohesive delivery roadmap including taking the sector consultation outputs and turning these into clear recommendations for the launch of the programme and funding.
- Responsible for deployment of £30m funding working with the Accountable Director.
- Translate insight into practical programme deliverables and tools for credit union leaders enabling credit unions to act with pace and confidence.
- Ensure alignment between credit union transformation work and Fair4All Finance’s wider affordable credit activity, strategy and funding approach.
- Set outcome measures and learning loops so that transformation activity generates evidence, scalable models, and clear contributions to system change.
Brand and Stakeholder Management
- Act as a senior external face of Fair4All Finance’s credit union transformation work – building credibility and trusted relationships with credit unions, trade bodies, funders and cross-sector partners at executive and board level.
- Engage policy, regulatory and local government stakeholders to ensure transformation activity is feasible, responsible and aligned to the operating environment for credit unions.
- Work closely with the Communications team to translate programme learning into compelling, accessible narratives that strengthen stakeholder will and capability to deliver financial inclusion.
People
- Lead a small multi-disciplinary programme team and matrixed contributors, setting clear priorities, roles and delivery rhythms.
- Coach and support colleagues and partners to build capability in transformation delivery, change adoption and consistent governance.
- Role-model Fair4All Finance values in programme design, partner management and decision-making.
Finance and Operations
- Own programme governance: delivery plans, risk/issue management, decision logs, reporting into internal forums and external fund governance.
- Manage budgets and commissioning: procurement of specialist partners, contract management and value-for-money oversight.
- Ensure transformation funding decisions are evidence-led, transparent and outcomes-focused, with appropriate controls, monitoring and learning.
- Track and report performance against agreed milestones and outcomes, adapting delivery based on emerging insight and sector conditions.