Hello,
Thank you for considering applying for this role. I may be biased, but I believe this is an incredible opportunity to work in our passionate customer team at the Money and Pensions Service. We are seeking a new Corporate Director for Design, Improvement and Quality , a position that promises to be both impactful and rewarding.
The work we do at the Money and Pensions Service significantly affects individuals’ lives every day. This commitment to public service motivates me to want to provide the best possible experience for all customers accessing our services across any channel, particularly those most in need.
As you prepare your application, imagine stepping into this pivotal role, where you will have the chance to collaborate closely with my wider leadership team and colleagues across the business to ensure we’re creating accessible services that our customers really value. Together, we will embark on a journey to enhance our capabilities and implement innovative strategies that foster meaningful change across our organisation.
It’s an exciting time to join us, we’re a growing organisation and we have an ambitious three year strategy. In this position, you will lead a dedicated team of customer experience professionals, looking at all how we translate our corporate strategy into the services that MaPS delivers directly, as well as ensuring the quality of the services we commission through our partners. We’re launching some new services in the coming years and this role will be pivotal in ensure we get them just right for the customers who need them most, and that we continue to improve them on an ongoing basis.
If you see yourself as someone who enjoys the challenge of developing, monitoring and improving great services that make a real difference to the lives of customers, then I encourage you to apply for this challenging yet rewarding position. I look forward to reviewing your application and hope to welcome you to our energetic, diverse and supportive customer leadership team.
Best wishes,
Zoe
Zoe Burns-Shore
Executive Director Customer