Role Description

Job Title:	Director of Income Generation.
Responsible To:	Chief Executive.
Location:	Hybrid.
Hours: Contract: Salary:	35 hours per week. Permanent. £80k.

Summary of the Role

We are seeking an entrepreneurial Director of Income Generation to lead and expand our charity’s income streams focusing on the areas of; new commercial ventures, in kind support, major donors, trusts, corporate partnerships and community engagement.

The successful candidate will be a self-starting, strategic thinker with a strong track record in income generation, in-kind value generation, and commercial development. You may come from either the charity or corporate sector and will thrive in shaping high level individual and business collaborations both philanthropic and commercial. You will enjoy the autonomy, and ability to shape and build your department.

This role is critical to driving the financial sustainability and further growth of the charity, ensuring we can continue to make a significant impact for those with hearing loss through our highly trained dogs and hearing link services.

As a member of the Executive Leadership team, reporting to the CEO, you will represent your area of work on the Executive Leadership team, and on the Board of Trustees. You will also play a key role in the development and delivery of our new organisational strategy and in supporting the wellbeing and development of our people.

This is an exciting opportunity with enormous untapped potential for a leader with a passion for building external relationships, collaborations, and commercial opportunities both through in-kind value, brand collaborations, and through financial contributions.

You will receive full support and investment from the Board of trustees, CEO and a receptive Executive team. You will also have the opportunity to collaborate with high level external expertise to support you in your role. You will be leading, developing, and supporting a team of circa twenty people at present with opportunity to expand.

We are ambitious and believe there is a lot of opportunity for development. At the same time, we recognise that relationship building, and successful collaborations take time and are all on hand to support.

Key Responsibilities

Strategic Planning

Develop and implement an income and investment strategy and plan, aligned with the organisational strategy and which includes the areas of; community engagement, major donors, trusts and foundations, corporate partnerships, and new commercial ventures.
Ensure all parts of the department work well together and support each other in the development of relationships and new support.
Identify market and stakeholder attractiveness, and work in collaboration with the Executive Leadership Team to build propositions. Set short, medium and long-term goals for stakeholder engagement, commercial ventures, income and investment planning.
Work closely with the Director of Marketing and Communications to develop and execute marketing campaigns that support the commercial and stakeholder strategy.
Work closely with the Director of Finance to build and manage budgets and investments, ensuring both align with the Charity’s financial goals and growth trajectory. Report on performance at the Executive Leadership Team and Board of Trustees.
Identify and collaborate with external partners, be this an external Think Tank of experts to support your thinking, or external agency support, as appropriate in providing the right support for your thinking.

Leadership

Play an initiative-taking role, as a member of the Executive Leadership team, in shaping organisational strategy, supporting organisational delivery, visibly leading across the organisation, and modelling our values.
Lead, mentor, motivate, develop, and manage a team of income and new business development professionals to meet and achieve performance targets. There are presently circa twenty people in total.
Foster a collaborative, flexible and innovative work environment that encourages professional growth, accountability, motivation, and wellbeing.
Implement a standard of supervision grounded in inclusive leadership practices such as building strong relationships, active listening, clear and transparent communication, consistent and timely feedback, and clear expectations.
Foster a collaborative and high-performance culture within the teams, encouraging agility, innovation, excellence and fun.
Retain talent by ensuring a culture of individual professional development, succession planning, and personal well-being is in place.

Major Donor Cultivation

Identify, cultivate, and manage relationships with high-net-worth individuals and major donors, shaping compelling propositions together to build and retain their support.
Develop personalised engagement and recognition strategies to secure significant financial commitments and long-term partnerships.

Trusts and Foundations

Identify funding requirements and pursue funding opportunities from trusts and foundations.
Where possible, build strong relationships with funder managers and owners to engage them in our strategic direction and engagement opportunities.
Write compelling grant proposals and applications, ensuring they align with funder priorities and demonstrate the impact of the charity’s work.
Ensure high quality feedback, and tailored communication to build trust and retain support.

Community Engagement

Lead and further develop the strategy for community engagement, encouraging focus, value measurement, and delivery.
Collaborate with the Director of Performance Marketing and Communications in ensuring that community engagement plays a strong role in building.
Our brand personality and awareness.
Financial support.
Legacy pledgers.
The number of puppy/dog training and fostering volunteers.
Awareness and engagement in our hearing link services.

Corporate Partnerships and Engagement

Proactively reach out to identified corporate leaders to promote the vision and mission of Hearing Dogs for Deaf People and opportunities for synergetic collaborations that mutually grow our businesses.
Develop and manage strategic corporate partnerships that provide financial support, in-kind contributions, brand alignment and profile.
Co-create tailored proposals and partnership packages that meet the needs of corporate partners while advancing the charity’s objectives.
Identify opportunities for sponsorships, cause-related marketing, and employee engagement initiatives.

New Commercial Ventures

Identify, assess, and develop new commercial ventures that align with the charity’s mission and generate sustainable revenue streams. E.g. grooming salons, canine products etc.
Oversee the launch and ongoing oversight of commercial ventures, which may be delivered in-house or by a third party.
Collaborate with the Director of Finance to ensure ventures are and remain risk assessed, financially viable and can sustainably contribute to the charity’s income.
Collaborate with the Director of Performance Marketing and Communications to create marcomms strategies to bring the ventures to market and to drive traffic to sustain.
Lead and foster a culture of innovation and entrepreneurship, encouraging the exploration of new ideas and business models.

Budget Management

Develop, manage, and report against the income budget and rolling investment plan, evidencing cost-effective allocation of resources to achieve business plans and KPIs.

Vendor and Partner Management

Negotiate contracts and manage relationships with external agencies, suppliers, and partners, ensuring outsourced services deliver a good return and agencies/freelancers are professionally managed.

Regulatory and Compliance

Provide leadership and direction to ensure compliance with all GDPR, employment related laws and regulations.

Key Performance Indicators

Revenue Growth

Percentage increase in total income year-on-year as agreed together.
Cost control effectiveness and ROI on commercial ventures.
Pipeline management to ensure sustainability.

Profit Margins

Improvement in / management of net profit margin.

Stakeholder Expansion

New stakeholders acquired.
Stakeholders retained, and feedback received.
Growth in the value of the pipeline.
Conversion rate from leads to receipt of contribution.

People

Retention of talent.
Team and individual motivation levels.

General Requirements of all Staff

Ensure compliance with GDPR and data protection.
As a charity, Hearing Dogs has a large network of volunteers based at both our training centres and spread nationwide. As such, you may be involved in collaborating with volunteers in this role.
To undergo training to a set level of deaf awareness and communication as required by the charity.
Performing any other reasonable duties requested by your manager.

DBS Level Required

BASIC

This post is exempt from the Rehabilitation of Offenders Act 1974. This is in relation to the Protection of Children and Vulnerable Adults. Applicants will therefore be required to disclose all convictions (spent and unspent), cautions, warnings and reprimands and any relevant non-conviction information. The successful candidate will be required to undertake a Criminal Records Bureau Disclosure Check under the terms of the Police Act 1997 (Part V).

For operational reasons, the Charity reserves the right to transfer you to alternative duties. For this reason, it is a condition of employment that you are willing to do so, if requested, from time to time.