Person Specification – Director of Services

Further relevant qualification or training in animal science or services management.

Proven senior operational management experience with diverse teams of 20+.
Senior leadership team membership.
Experience of managing £1m plus budgets and creating detailed financial reports.

Charity sector experience at a senior level.
Experience of working with people with Hearing Loss.
Experience of working with volunteers.
ADI and ADUK knowledge of standards and accreditation process.
Experience of working with or supporting vulnerable people professionally or personally.

IT competency with all Microsoft packages.
Excellent interpersonal skills to build relationships and communicate/lead effectively both verbally and in writing.
Ability to think strategically to shape and implement strategy and to develop, implement and review operational work plans.
Ability to influence Executive, board level and external stakeholders.
Demonstrates excellent leadership skills, providing direction, focus and development to the wider team to achieve performance.
Works collaboratively to encourage cross-functional working, avoid duplication of resources and improve results.
Understanding of the complexities of operational supply chain management and proven ability/capability to manage.

Solution focussed, decisive, and resilient approach to problem solving.
Systematic and with attention to trend and detail.
Ability to make and articulate sound judgments even when under pressure.
Welcomes feedback and collaboration at all levels and creates opportunities for reflection.

Organised, professional, and confident in negotiating the delivery of competing priorities.
Self-starter to equally enjoys working as part of a team, as well as on own initiative.
Approachable, flexible, and responsive to team members, while willing to assert when required.
Demonstrates alignment with charity’s values.