Our core business can be viewed broadly as those activities that drive our financial strength and those that drive our resident satisfaction. Performance across our core business is closely managed and the results reported monthly to the Senior Management Team and quarterly to the Board. The performance information given below is updated quarterly.
Core Performance for 2022/23
| PERFORMANCE INDICATOR | Target 2022/23 | Year end |
| Rent Collection | 100% | 98% |
| Current Rent Arrears | 3% | 5.12% |
| Average General Needs Void Turnaround Time | 13 days | 25 days |
| Estate Services – Cleaning satisfaction | 80% | 78% |
| Estate Services – Ground Maintenance satisfaction | 80% | 72% |
| Gas Servicing | 100% | 100% |
