Job title: Chief Customer Officer
Salary: This is an SCS Pay Band 1 role. The successful candidate should expect to earn up to £110,000 per annum. Existing Civil Servants on level transfer will retain their existing base salary. Candidates on promotion will have their substantive base salary increased by 10% or start on the minimum of the SCS PB1 scale of £81,000 per annum; whichever is higher.
Location: Taunton. We offer a hybrid working environment however there is an expectation to be on site in Taunton, Somerset for three days a week.
Contract Type: This role is being offered on a Permanent basis. The role is subject to assignment duration for 3 years.
This role offers a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. All work-related travel and subsistence costs will be reimbursed except when travelling to your base location in line with departmental policy.
Role overview
The post holder will be a full member of the UKHO’s Executive Leadership Team, contributing to the UKHO’s wider strategic direction and leadership, helping to shape the digital future of the organisation.
The role leads the customer-focused commercial strategy, including business development, customer experience and product strategy, satisfying our defence customer needs, whilst fulfilling our public task.
This role will sustain a healthy level of commercial returns from our established merchant shipping market, whilst developing adjacent markets that build out from core ADMIRALTY navigation business. We will exploit the potential of our data assets and expertise as we evolve into a fully digital service provider and data-centric organisation.
Specific post holder responsibilities are:
To bring commercial insight, experience and expertise to the UKHO Executive Leadership Team and contribute fully to the overall strategic management of the UKHO, especially in all areas of customer, market and ADMIRALTY business development.
To provide empowering and inspiring leadership, creating a culture of trust as a platform for promoting innovation, creativity and diversity of thought; and building, developing and motivating a high-performing team.
To deliver the UKHO’s sales revenue and gross margin targets, enhancing the UKHO’s ADMIRALTY digital products and services to ensure our trusted brand remains the choice of the world’s mariners, remains competitive, and continues to adapt to reflect the developing needs of a maritime sector that is undergoing a rapid digital transformation.
To be the lead ‘Customer Champion’ for the UKHO, ensuring that our customers are at the centre of everything we do, in a way that embeds a customer-focused culture throughout the organisation.
A place that values you
We pride ourselves on offering a great working environment, with forward thinking policies and reward structures that benefit all our employees.
