{"id":10,"date":"2022-03-15T15:39:38","date_gmt":"2022-03-15T15:39:38","guid":{"rendered":"https:\/\/micro.green-park.co.uk\/solt\/?page_id=10"},"modified":"2026-03-03T10:49:20","modified_gmt":"2026-03-03T10:49:20","slug":"role-description","status":"publish","type":"page","link":"https:\/\/micro.green-park.co.uk\/solt\/role-description\/","title":{"rendered":"Role Description – Chief Executive Officer"},"content":{"rendered":"\n
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\n\t\t Role Description – Head of Membership\t <\/h1>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n
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The\u00a0Head of Membership\u00a0is responsible for\u00a0the leadership,\u00a0development\u00a0and delivery of SOLT & UK Theatre\u2019s membership offer, ensuring members are engaged, supported and able to thrive.\u00a0<\/span>\u00a0<\/span><\/p>\n

Working closely with the Director of Membership & External Affairs, the role leads the organisation\u2019s member engagement,\u00a0services\u00a0and programme activity, translating member insight and organisational priorities into high-quality, joined-up experiences. The postholder plays a critical role in connecting membership,\u00a0advocacy\u00a0and operational delivery,\u00a0ensuring member needs are understood,\u00a0addressed\u00a0and reflected across the organisation\u2019s work\u2014while building strong relationships with members,\u00a0stakeholders\u00a0and partners across the UK theatre sector.<\/span>\u00a0<\/span><\/p>\n

Contract Type:<\/strong> Permanent contract, 35 hours per week over Monday to Friday. Some evening work and weekend work may be required.<\/p>\n

Salary:<\/strong> circa \u00a365,000<\/p>\n

Key Responsibilities & Accountabilities<\/span><\/span>\u00a0<\/span><\/h3>\n
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  • Development and delivery of a high quality and strategic member programme \u2013 i.e. forums, training, other events,\u00a0resources\u00a0and activities that support member to thrive – ensuring key themes and conversations continue and evolve throughout the year<\/span>\u00a0<\/span><\/li>\n
  • Curate the annual Theatre Conference content ensuring a diversity of relevant and engaging speakers and sessions that tie into our wider member programme.\u00a0<\/span>\u00a0<\/span><\/li>\n
  • Lead sales strategy for the conference and other paid-for events to ensure the opportunity reaches a wide audience.\u00a0<\/span>\u00a0<\/span><\/li>\n
  • Coordinate across the org to deliver a cohesive member experience including working with Events, Ticket\/Commercial and Advocacy teams to set standards for member engagement and ensure a seamless experience for members\u00a0<\/span>\u00a0<\/span><\/li>\n
  • Development of membership structures and strategies, that evolve and adapt to modern theatre and performing arts sector\u00a0<\/span>\u00a0<\/span><\/li>\n
  • Oversight of member on and off boarding including leading the annual membership review process\u00a0<\/span>\u00a0<\/span><\/li>\n
  • Deep understanding of SOLT & UK Theatre members and their intersectionality \u2013 actively engaging with members on a regular basis, including travel to venues around the country\u00a0<\/span>\u00a0<\/span><\/li>\n
  • Lead development of a membership engagement plan which ensures we understand and are seen as value to the full breadth of SOLT & UK Theatre\u2019s collective membership, including how we engage with existing collections of theatre organisations (e.g. Independent Theatre Council, Mid-scales etc.)\u00a0<\/span>\u00a0<\/span><\/li>\n
  • Manage and develop collaborative relationships with aligned organisations, identifying ways to work in partnership to the benefit of our members, including but not limited to the Theatre Green Book, the Independent Theatre Council, FST, Crue Cymru, Theatre NI, Association of British Orchestras and others. <\/span>\u00a0<\/span><\/li>\n
  • Manage the member complaints process and handle sensitive membership matters with discretion as\u00a0required.\u00a0<\/span>\u00a0<\/span><\/li>\n
  • Work closely with the Director of Membership & External Affairs and the Advocacy team to\u00a0identify\u00a0key issues for members, now and in the future, including collaborating on member surveys to gain insights into member challenges,\u00a0opportunities\u00a0and opinions.\u00a0<\/span>\u00a0<\/span><\/li>\n
  • Coordinate responses to new and emerging issues ensuring the organisation\u00a0remains\u00a0on the front foot, including providing rapid responses to sudden or unexpected changes or events.\u00a0<\/span>\u00a0<\/span><\/li>\n
  • Manage and develop collaborative relationships across the organisation to help shape, align, and deliver the proactive storytelling of the industry and its members.<\/span>\u00a0<\/span><\/li>\n
  • Oversight of delivery of services, working closely with colleagues to ensure high quality and consistent delivery of ER, HR and Risk and Sustainability services, and explore the potential for AI to improve efficiency and breadth of services.\u00a0<\/span>\u00a0<\/span><\/li>\n
  • Lead responsibility for our CRM system, how it is used and how it is developed to ensure we are managing members and maximising the value of our data.\u00a0<\/span>\u00a0<\/span><\/li>\n
  • Provide oversight of governance and the management of the membership budget to ensure the effective and\u00a0timely\u00a0collection of membership fees.<\/span>\u00a0<\/span><\/li>\n
  • Provide strategic oversight of the preparation of relevant Board and committee papers, and lead presentations to the Board and senior forums as\u00a0required.<\/span>\u00a0<\/span><\/li>\n
  • Lead and oversee the governance, effectiveness, and impact of membership subcommittees, ensuring alignment with organisational strategy and member priorities.<\/span>\u00a0<\/span><\/li>\n
  • Build and sustain strong, influential relationships with key stakeholders, including Board members and senior leaders, acting as a trusted adviser on membership matters.<\/span>\u00a0<\/span><\/li>\n
  • Responsibility for ensuring relevant and\u00a0timely\u00a0information is provided to members, including curating content for the monthly member newsletter,\u00a0identifying\u00a0monthly key messages for members, and developing and delivering a content plan for the SOLT & UK Theatre websites.\u00a0<\/span>\u00a0<\/span><\/li>\n
  • Represent SOLT & UK Theatre at our own events and external events as needed, which may include some evenings and weekends (for example, the UK Theatre Awards, West End LIVE, press nights across the UK).<\/span>\u00a0<\/span><\/li>\n
  • Any other duties as\u00a0required\u00a0within the scope of the role.<\/span><\/li>\n<\/ul>\n

    Directorate<\/h3>\n

    This role sits within the Membership and External Affairs team,\u00a0whose focus is to ensure we have a growing,\u00a0engaged\u00a0and united membership including a skilled,\u00a0diverse\u00a0and productive workforce for now and the future. Our team plays a key role in helping to\u00a0retain\u00a0and recruit members and develop high quality member benefits and services. We actively engage with members regularly and build relationships to nurture member insights and activities.<\/span>\u00a0<\/span><\/p>\n

    Reporting to your line manager:\u00a0\u00a0<\/span><\/b>Director of Membership & External Affairs\u00a0<\/span>\u00a0<\/span><\/p>\n

    Direct Line\u00a0Report:\u00a0<\/span><\/b>Member\u00a0Engagement\u00a0Manager,\u00a0Programme Manager\u00a0and\u00a0the Risk & Sustainability Manager\u00a0<\/span>\u00a0<\/span><\/p>\n

     <\/p>\n

    Please note that SOLT & UK Theatre is unable to provide visa sponsorship. Applicants must therefore have the right to work in the UK at the time of application.<\/span><\/span>\u00a0<\/span><\/p>\n

     <\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/micro.green-park.co.uk\/solt\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/micro.green-park.co.uk\/solt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/micro.green-park.co.uk\/solt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/micro.green-park.co.uk\/solt\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/micro.green-park.co.uk\/solt\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":20,"href":"https:\/\/micro.green-park.co.uk\/solt\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":175,"href":"https:\/\/micro.green-park.co.uk\/solt\/wp-json\/wp\/v2\/pages\/10\/revisions\/175"}],"wp:attachment":[{"href":"https:\/\/micro.green-park.co.uk\/solt\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}