Royal Trinity Hospice is the oldest hospice in the UK, founded in 1891. Today, Trinity is the only specialist end of life care provider for a population of around 750,000 people living in seven central and south-west London boroughs.
We care for adults with progressive, life-limiting illnesses, helping them to live every moment to the full and supporting their families and loved ones. We provide specialist palliative and end of life care to around 2,500 patients and over 700 carers and family members every year. We strive to enable people to have a ‘good death’ and we support those who are left behind when someone dies.
We provide care in our inpatient unit in Clapham or in patients’ own homes in the community. We offer an extensive range of services for patients including specialist medical and nursing care, therapeutic, psychosocial, practical and spiritual support. Our care is free to use and was rated “Outstanding” by the Care Quality Commission following our most recent inspection in 2019.
We share our specialist skills through education and support for other care providers, such as GPs, district nurses, hospitals and care homes, so that more people in our community have a better experience of care at the end of their lives.
It costs £16 million each year to run Trinity. All of our care and services are free to patients and their loved ones. We receive around a quarter of our funding from the NHS and raise over £11 million each year through the generosity of our local communities and supporters, from legacies, trust and corporate funders, and those who donate to and shop in our high street and online shops.
Our Vision, Mission and Values
- To be the local hospice of choice for all those who need us and an example of excellence in end of life care
- Excellence – in all we do
- Compassion – in all we are
- Inspire – all those we meet
- Integrity – in all actions
- Innovation – so we move forward
- Leadership – to set the standard
- To provide expert and compassionate end of life care, support, information and advice to patients and those close to them
- To provide education and information, working collaboratively with all health and social care providers, to ensure as many people as possible benefit from our expertise
- To improve communities’ relationship with death and dying, allowing them to live every moment
- To challenge and overcome barriers to equity, diversity and inclusion in our services
- To be true to our values and a good employer
- We provided care to around 2,500 patients
- Over 3,800 people directly received our care and support
- At any one time we were caring for 650 patients
- We provided specialist community nursing support for 1,800 people who received 1,977 home visits
- We delivered 1,665 bereavement counselling sessions for 263 people and psychosocial or spiritual support to a further 422 family members and carers of patients
The pandemic prompted an urgent and rapid re-calibration of Trinity’s working practices, clinical models and income generating activities to ensure that our doors remained open. We have weathered the pandemic well thanks to the tenacity, talent and commitment of our people and the overwhelming support of our community.
Demand for hospice services is increasing, particularly in the community. People are living longer. The longer they live the more likely they are to be living with multiple conditions and have more symptoms that will require our specialist intervention. We estimate that demand for our care will rise by over 40% by 2030. We must find ways to be more efficient and effective without compromising on quality and safety as demand increases.
In April 2022 we developed “Beyond 130: our plan to reach the people who need us” – a roadmap outlining what we want to achieve for our population over the next five years and how we plan to deliver this.
Our new five year growth plan outlines how we will reach more people in our communities who do not currently benefit equally from our care. Delivering this ambitious goal will require strategic and operational input from across the organisation, and greater engagement with patients, carers and the wider community.
Our Five Year Goal
To expand our reach to all of the people in our community who would benefit from our services, through an inclusive and collaborative approach to delivery while maintaining outstanding quality and financial balance.
Our Five Year Objectives
To help us achieve our goal, we have identified the following objectives:
- To invest in expanding our services, workforce and facilities
- To strengthen our collaboration with partners, utilising innovative pathways
- To extend our reach across all of our diverse communities – particularly those who traditionally do not access palliative and end of life services
- To make best use of our existing workforce model and facilities, utilising digital and virtual working
- To ensure fundraising, retail operations and NHS income matches growth in activity and associated operational costs
Fairness, Respect, Equality, Diversity, Inclusion and Engagement are at the heart of everything we do: as a care provider, an employer and a place to volunteer. The qualities of Fairness, Respect, Equality, Diversity, Inclusion and Engagement (FREDIE) are at the heart of everything we do.
We are proud to celebrate the unique things that make our diverse community of patients, colleagues and volunteers who they are. We champion diversity in all that we do and we are passionate about providing an inclusive culture for everyone who walks through our doors.
We hold an Investors in Diversity Award at level two and in 2021 were listed by the National Centre for Diversity as one of the UK’s most inclusive workplaces, ranked at number 70 on their Top 100 Most Inclusive Workplaces 2021 list. This is the second time we have been included on this list and we were the first hospice to feature. We are a founding member of the London LGBT Hospices Network and we were the first hospice to march in London Pride, which has now become an annual event for Trinity. We are a London Living Wage employer and also hold an Investors in Volunteering award.