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Role Description

Title of Post: Digital Delivery Director

Grade: Band 9

Location: Flexible with regular travel to sites across the UK

Department: Digital, Data and Technology Services (DDTS)

Accountable to: The Chief Digital & Information Officer

About the Role

The Director for Digital Delivery has a broad and challenging set of responsibilities with the purpose of delivering products and capabilities that are user and service delivery focused across NHSBT.

You will lead national functions, whilst being accountable for transforming product development to deliver user centre digital first services which meet all 26 of the Government Digital Service design standards from discovery, alpha and beta to continuous improvement of live services.

You will represent NHSBT to the Government Digital Service, NHS England Transformation and other external bodies and you will be responsible for developing and implementing relevant digital policies for NHSBT and customers in line with statutory requirements and industry best practice in particular but not limited to compliance with the GDS DDaT framework.

With overall responsibility for the delivery of digital products and services you will work with the CDIO, the Assistant Director of Solution Delivery and Heads of Product Centres to design and implement a structure that enables product centric working that is appropriate to the size and scale of NHSBT. You will be an integral member of the DDTS Senior Management Team and will act as a deputy to the CDIO when needed including representing the DDTS directorate at Exec and board meetings.

You will be adept at delivering highly complex and in some cases contentious digital projects, breaking down barriers for your team with the ability to lead strategically whilst working with the teams to unblock delivery, grow high performing team cultures and develop individuals.

You will be directly responsible and have overall accountability for the ambition, strategy, strategic planning and delivery of building and strengthening a digital first culture; where speed, team, and regular incremental delivery is the norm rather than the exception.  You will also be adept at recognising where there does need to be an exception and have an understanding of the requirements of working in a regulated environment.

You will work in partnership with colleagues across NHSBT to build a sustainable and supportive way of working in which iterative, user centred delivery is widely understood and you will support leaders across the organisation by coaching them on what is required to lead a digital first service, ensuring that digital products are positioned within the context of end-to-end services.

You will be NHSBT’s head of profession for digital services delivery, this includes being responsible for the development of specialist digital skills, such as service owners, service designers, user researchers, delivery managers, product owners and more.

You will interface with every part of NHSBT’s business to ensure their digital product needs are met.

Areas of Responsibility

  • Creating, leading and developing multidisciplinary teams, ensuring that you have the correct structure and levels of skill to deliver;
  • Lead the development and delivery of critical and national information systems across NHSBT, such as PULSE, Donor Portal, customer relationship management, NTXD and more;
  • Owning the delivery roadmap, working with the service and product owners’ backlogs to prioritise delivery;
  • Engaging with business partners, across the organisation, to gain buy-in on prioritisation, with agreement on the key performance metrics which will be impacted;
  • Measuring and monitoring the products and services that you develop, regularly reviewing operational metrics to validate the effectiveness of products in meeting user needs;
  • Supporting in developing and participating in wider skill development and recruitment activities such as hackathons, conference events, university partnerships, etc;
  • Leading the ambition, strategy, strategic planning and delivery of building and strengthening a digital first culture across NHSBT;
  • Ensuring financial good health by carefully managing budgets and operating costs to ensure value for money and sustainable deliver;
  • Playing an active role within the Digital and Technology Services directorate senior leadership team, modelling agile leadership behaviours and the core values of NHSBT;
  • Working with your technical teams and the Chief Architect to ensure the technical aspects of the products and services you develop are flexible, loosely coupled and deliver performance that is appropriate for the users’ needs and the business;
  • Ensuring that software can be deployed continuously so that products and services can be iterated easily and frequently;
  • Aligning to DevOps principles and toolsets with high degrees of automation throughout the development process; Continuous integration, continuous deployment and continuous operational modelling are baseline goals;
  • Building strong relationships with GDS, NHS England Transformation and other DDAT leaders across the NHS to enable interoperability and re-use of capabilities;
  • Developing and implementing relevant digital policies for NHSBT and customers in line with statutory requirements and industry best practice;
  • Communicating complex service, product and people related changes;
  • Undertake research into best practice, project/marketing scoping, technical developments and opportunities on a regular basis, providing any recommendations that would enhance NHSBT digital delivery;
  • Following health and safety policies, risk assessments and safe systems of work to ensure your safety and the safety of others;
  • Deputising for the Chief Digital and Information Officer when required;
  • Proactively creating a culture of continuous improvement and work with colleagues to promote a workplace that champions to diversity and inclusion.