In your application, please address as many of the requirements of part one of the person specification as you are able to. These, along with those of part two, will be assessed in those taken forward to the latter stages of the recruitment process.
PART ONE
Essential criteria
- Proven track record of successfully operating at a senior level within a complex organisation, leading people and teams to generate outcomes.
- Demonstrable evidence of the use of diplomacy coupled with a firm approach to achieve results in a complex organisation.
- Successful experience in a role where the management and coordination of multiple activities are aligned with the strategic and corporate plan.
- Educated to Degree standard or with extensive experience of demonstrable delivery at a senior level and in roles building relationships and influencing people in senior positions.
- Proven experience of progressing actions from an SMT / Board and following through to ensure that the intentions and expectations as agreed are actioned and plans remain on course, escalating exceptions where appropriate.
- Proven experience of successfully operating in a matrixed environment, demonstrating great influencing skills with people outside of their reporting line, with an ability to work within current management structures to achieve results.
- Successful experience in stakeholder management across a wide range of internal and external areas to maximise the potential of relationships. Sees other internal functions in a client/ supplier relationship avoiding “barrier-free” thinking.
PART TWO
Key Competencies
Customer Care Skills
- Communicate a positive and genuine interest in their role and the museum in their interactions with others
Communication/Professional Presence
- Sensitive communication style – able to handle situations calmly and appropriately.
- Expresses themselves clearly – both orally and in written format
- Confident dealing with a wide variety of people, always show
- Precise and tactful, with an open and assertive communication style – not afraid to express differences in opinion, especially when dealing with difficult issues.
- Able to project gravitas and represent the Museum with authority.
Personal Effectiveness
- Communicates with and involves all relevant stakeholders when constructing their work plans and keeping them informed throughout.
- Focuses activities in line with key deliverables.
- Thinks laterally and creatively to overcome obstacles: finds alternative ways forward.
- Good application of judgement and initiative to deal with queries and
- A proactive approach to informing their managers of potential issues of concern.
Leadership/Management Skills
- A “no silo” mentality is an essential prerequisite. Team orientated executive level individual who focuses on the combined outputs and outcomes, works collaboratively with other execs and senior leaders to create robust strategies, and deliver value.
- A pragmatic and focused approach that is objectives-driven, ensuring that positive results are achieved.
- Actively contributes to the formulation and delivery of the museum’s strategic plan.
- Acts as a champion of change by prompting and sponsoring new initiatives.
- Flexible in their thinking and approach – always aims to anticipate what lies ahead.
- Able to generate creative ideas that solve future problems.
- Creates and supports learning and development opportunities for self and others.
- Actively builds the trust and buy-in of their team.
- Takes ownership for the implementation of organisational processes
Learns/Adapts
- Proactively provide information to other IWM departments that affects them, strengthening relationships throughout IWM and improving shared learning
- Demonstrates a continuous improvement mindset.
Digital Awareness Learns and adapts
- Integrate digital into their thinking and planning at early stage of relevant projects.
Commercial Acumen
- Retains a strong market and product awareness.
Promoting Diversity
- Generates or encourages others to identify ideas for greater levels of diversity and inclusion.
- Recognises and values the benefits of diversity amongst staff and customers, demonstrating respect and empathy towards diverse groups and individuals.
Financial Awareness
- Understands financial rules and regulations and applies them consistently.
- Demonstrates a sophisticated understanding of the financial systems in use at the museum.
- Develops a basic understanding of IWM’s financial rules and procedures – and adheres to these.
Teamwork
- Encourages all team members to work collaboratively.
- Actively contributes to creating a mutually supportive environment by helping others, seeing different perspectives, and finding common ground.
- Communicates fluently and concisely in teams, remaining patient and empathetic with colleagues.
- Excellent collaboration skills with external agencies as well as internal departments, providing high-quality and timely information for colleagues and customers
This job description is not all-encompassing. Over time the emphasis of the job may change without changing the general character of the job. Your duties may be reviewed from time to time and revised and updated in consultation with you to reflect appropriate changes.
