{"id":353,"date":"2026-10-28T12:33:18","date_gmt":"2026-10-28T12:33:18","guid":{"rendered":"https:\/\/micro.green-park.co.uk\/hdrs\/?page_id=353"},"modified":"2026-11-03T14:41:05","modified_gmt":"2026-11-03T14:41:05","slug":"role-description-director-product-and-design","status":"publish","type":"page","link":"https:\/\/micro.green-park.co.uk\/hdrs\/role-description-director-product-and-design\/","title":{"rendered":"Role Description – Director, Product and Design"},"content":{"rendered":"\n
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\n\t\t Role Description – Director, Product and Design\t <\/h1>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n
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Salary:<\/strong> circa \u00a3145k dependent on experience<\/span>
\nLocation:<\/strong> London or Hinxton, Cambridgeshire, and at least 2 days in the office<\/span><\/p>\n

Overall Job Purpose<\/h3>\n

The Director, Product and Design leads product management, service design, product design and user research at HDRS.<\/p>\n

HDRS serves people with very different needs: researchers and clinicians who want to use health data, industry and trial sponsors, the data custodians and Secure Data Environments that hold it, the governance professionals who decide how it is used, and the public whose data it is. The Director is accountable for making sure HDRS services meet those needs, work end to end, and are simple to use.<\/p>\n

The role spans the life of the service: deciding what to build and why, designing services that work across organisational boundaries, and improving them once live using evidence from research and data. Many of the journeys HDRS is responsible for pass through organisations it does not control, so the role involves shaping services with partners as well as leading the teams within HDRS.<\/p>\n

Key Accountabilities<\/h3>\n

Product Strategy and Direction<\/h4>\n
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  • Contribute to the product strategy and roadmap set by the Chief Technology and Product Officer, and own the product and design plans that deliver it.<\/li>\n
  • Define the outcomes HDRS services should achieve for each group of users, and measure performance against them.<\/li>\n
  • Prioritise investment across the HDRS portfolio using evidence from user research, service data, policy and cost, and make the trade-offs explicit.<\/li>\n
  • Advise the CTPO on build, buy and partner decisions from a product and user perspective.<\/li>\n<\/ul>\n

    Services and Design Quality<\/h4>\n
      \n
    • Be accountable for end-to-end services that work across HDRS, Secure Data Environments, data custodians and other partners, from first enquiry through to research outputs.<\/li>\n
    • Set standards for design quality, accessibility, content and consistency across HDRS services, and own the HDRS design system.<\/li>\n
    • Ensure services meet the relevant government service standards and accessibility regulations, and lead HDRS through service assessments.<\/li>\n
    • Ensure the public can understand how HDRS services work and how they use data.<\/li>\n<\/ul>\n

      User Research and Evidence<\/h4>\n
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      • Build a user research practice that gives HDRS a continuous, shared understanding of its users, including researchers, clinicians, industry, data custodians, governance professionals, patients and the public.<\/li>\n
      • Ensure product and design decisions are grounded in research and service data, and that research is carried out ethically and inclusively.<\/li>\n
      • Work with patient and public involvement colleagues so that the public\u2019s perspective informs how services are designed.<\/li>\n<\/ul>\n

        Product Management Practice<\/h4>\n
          \n
        • Establish product management as a discipline at HDRS, with clear ownership of products and services, outcome-based roadmaps and sound prioritisation.<\/li>\n
        • Work with the Director of Engineering and Data Science to run effective multidisciplinary teams, with shared accountability for what is built and how well it works.<\/li>\n<\/ul>\n

          Leadership<\/h4>\n
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          • Lead a multidisciplinary function of product managers, service designers, product designers, content designers and user researchers, through leads and senior practitioners.<\/li>\n
          • Hire, develop and retain product, design and research staff, and build a culture of rigour, openness and pragmatism.<\/li>\n
          • Work closely with engineering, data science, information governance, policy, legal, commercial and communications colleagues.<\/li>\n
          • Represent HDRS product and design with partners across the NHS, government, the devolved nations, academia and industry.<\/li>\n
          • Report to the CTPO on product and design progress, risk and impediments.<\/li>\n<\/ul>\n

            Using AI<\/h4>\n
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            • Use AI tools carefully to improve the quality and pace of their work, within HDRS policy on AI and the handling of sensitive data.<\/li>\n
            • Take responsibility for the quality and accuracy of anything produced with AI, checking it before it is used or shared.<\/li>\n
            • Set clear expectations for how their teams use AI, and make sure people have the skills and guidance to use it well.<\/li>\n<\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":22,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-353","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/micro.green-park.co.uk\/hdrs\/wp-json\/wp\/v2\/pages\/353","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/micro.green-park.co.uk\/hdrs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/micro.green-park.co.uk\/hdrs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/micro.green-park.co.uk\/hdrs\/wp-json\/wp\/v2\/users\/22"}],"replies":[{"embeddable":true,"href":"https:\/\/micro.green-park.co.uk\/hdrs\/wp-json\/wp\/v2\/comments?post=353"}],"version-history":[{"count":5,"href":"https:\/\/micro.green-park.co.uk\/hdrs\/wp-json\/wp\/v2\/pages\/353\/revisions"}],"predecessor-version":[{"id":425,"href":"https:\/\/micro.green-park.co.uk\/hdrs\/wp-json\/wp\/v2\/pages\/353\/revisions\/425"}],"wp:attachment":[{"href":"https:\/\/micro.green-park.co.uk\/hdrs\/wp-json\/wp\/v2\/media?parent=353"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}