Context
In the UK, our volunteers and staff support people in crisis through three pillars of work, Health and Care, Disasters and Emergencies and Displacement and Migration. These three pillars are aligned to the three causes within our 2030 strategy outlining the impact that we make across services within the UK. Our services include over 130 contracts with health and social care, the largest independent provider of refugee support in the UK and what we are most well-known for – our Crisis and Emergency response services.
In addition, our Insight and Improvement (I&I) team supports the work of the UK Operations directorate, using a range of data to drive insight and improvement.
Purpose of the Role
To lead health and care service at British Red Cross and be the professional lead for health within the organisation and representing British Red Cross externally.
Health and Care Team
The Health and Care team are our largest service at British Red Cross providing support to people in crisis across our four nations. We support people at home.
Our new British Red Cross strategy creates the opportunity to develop a more integrated and focused approach to local needs – addressing prevention and access to health and social care in equal measure. The director will be instrumental in shaping the future delivery of our service portfolio, proactively co-designing new offers and new ways of working with colleagues, as part of a cross-functional approach to service design and delivery
As lead director you will be curious about exploiting technology as part of user-centred innovation as well as how to build strong, dispersed multi-disciplinary teams within localities. A strong strategic focus is a critical characteristic of this role, but there will be operational delivery aspects to be overseen too, including supporting communities at times of local emergency and impactful events
A commitment to creating a positive working environment where equality and diversity are well managed and dignity at work is upheld will be a key feature of your leadership style.
The Director is also a member of the Strategic Leadership Team – a cross-directorate collective of directors – with corporate responsibility for delivering and developing our vision and mission.
Main Responsibilities
Shaping Strategy for Health and Care Services
- To lead the development and implementation of the health and care services, co-developed with the communities that we work with and in line with our 2030 strategy
- To communicate a compelling vision of the health and care programmes ensuring that people within and outside the British Red Cross know of the impact and reach of the work we do
- To represent British Red Cross on relevant health and care related external meetings and networks to work collaboratively with civil society, health and government partners to improve support for people in the community
- To create and nurture opportunities for cross-sector partnership working
- To lead our health inequalities, work across British Red Cross, working with partners to improve our service delivery to people facing the greatest challenges
- To lead the annual operational planning round to ensure high quality services can be delivered within budget with supporting organisational resources
- To oversee the development of innovative new products and services that provide further help to support people to live safely at home – growing the impact of British Red Cross
- To deliver the BRC strategy through cross-cutting organisation wide priorities across the UK
- To ensure appropriate levels of governance and control throughout delivery and oversee the quality assurance of service delivery
Leadership, Influence and Inclusion
- To provide expert insight and advice to the Trustee Board, Executive Team and other senior stakeholders when required, including on matters relating to service design, delivery, management and improvement
- The oversight of the country directors for devolved nations sits within this role and the postholder will support close collaboration across all UK Directors to deliver agreed outcomes
- To live our Values and Fundamental Principles, work with others, and create a safe, inclusive and trusting environment for all staff and volunteers
- To deliver the equality, diversity and inclusion goals outlined in the accountability framework and be an ambassador for inclusive teams and services across British Red Cross
- To lead and empower Health & Care teams across the UK to deliver high quality and high impact services, enabling growth in our reach
- To drive performance through empowering staff and volunteers across the organisation, sharing feedback and helping each other to learn from successes and failure without blame
- To lead and support the professional development of teams in line with the leadership framework including building a proactive and engaged leadership community within
Operational Management
- To lead the implementation and review of regulatory standards against quality criteria set by national regulators across the UK
- To drive efficient and impactful delivery and continuous improvement through our outcomes and quality framework
- Oversee the innovation and development of new and existing services that are responsive to emerging health and care themes, maintaining a focus on quality, impact and demonstrable value
- To ensure that there are governance and assurance systems to deliver high quality services in line with our strategy
- Ensure teams build in the feedback and views of communities that we work with into the development of their services
- Continually review systems and process using technology to ensure that people have the optimal tools to undertake their work and designed around the user journey
- To lead the technology changes for the health and care team supported by the technology and change team
- To use of performance data to shape services and demonstrate positive outcomes for people in crisis
Direct Support to Executive Director of UK Operations
- To provide strategic advice to the Executive Director on a range of topics
- To deliver cross directorate or cross organisational programmes to support the development of British Red Cross
- To deputise for the Executive Director as required and actively contribute to the wider work of the UKMT as part of a high-performing team
