Below are links to documents for further reading:
There are a number of publications on our website which you may find helpful, and below are direct links to some of our key strategies and reports:
Corporate Strategy – 2022 – 2027
Outlining how we will work to achieve our purpose, the values we will champion in doing that, and how we will make sure we have a ‘customer first’ focus.
Equality, Diversity and Inclusion (ED&I) Strategy and ED&I Charter
Outlining our vision of ‘celebrating diversity and ensuring an environment where residents, staff and communities can thrive’ and the steps we will take to achieve this.
Our Service Standards set out the services residents can expect from us, and our commitment to customers.
Customer Service and Engagement Strategy 2022 – 2027
Setting out how we will deliver our customer aims and objectives, ensuring the services we deliver continue to meet the needs of our residents and that our residents have a strong voice, which is used to continually learn and improve
Annual Report for Residents 2022 – 2023
An overview of achievements and performance during the last financial year.
Gender Pay Gap Report March 2024
Our first Gender Pay Gap Report, now that the organisation has grown to over 250 employees.